Professional Services: Increasing Sales after a Downturn

Challenge
One of the top ten professional services firms in its industry had experienced a dramatic downturn in business due to outside events beyond its control.  Most of the existing accounts had slowed, or clients had stopped projects in progress. 

Solutions
Opus provided the following solutions:

• Assessed existing staff for communication and sales questioning skills.
• Developed and implemented a tailored telemarketing training program.
• Coached staff on an as-needed basis.

Results
The implementation of Opus Partners’ recommendations produced the following results:

• Within 90 days of implementing the in-house sales program, the company had $250K in new business.

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